is must for Water & Electricity connection in Dubai effective from
01/07/2017. No need to visit DEWA office for new connection.
To avail of Dewa's services, customers must attest their tenancy
contracts at any of the 800 real estate offices approved by Dubai Land
Department. They do not have to visit Dewa's customer happiness
centres since the two agencies are now linked.
Electricity and water services are activated as soon as Ejari contract
How does it work?
Once the Ejari is attested, the customer will receive a welcome
message from Dewa via e-mail and SMS, including the account and
premise numbers, as well as a link to pay the security deposit.
Once the security deposit is paid online or using any of the smart
channels provided by Dewa, electricity and water services are
activated for the customer.
Frequently Asked Question about DEWA and
Q: Do I need to visit Dubai Land Department's - DLD (RERA)
office for Ejari after getting the tenancy contract from the Property
A: No, you are not required to visit DLD's (RERA) office for
Ejari. The Management Company will issue you the tenancy contract and
immediately transmit your data to DLD. The Ejari will be given to you
at the same time by the Property Management office.
Q: How about Dewa? Do I need to visit Dewa for Activation of
Supply (Move-in) after getting the tenancy contract from the
A: There is no need to visit any Dewa office since after your
Ejari is issued, the DLD (RERA) system will immediately transmit your
information to Dewa to process it. You will receive a welcome email
and SMS with your account details and link for the security deposit
and activation charge payment.
Q: How can I pay for the security deposit and activation
A: Dews has many online payment options: (1) Dewa's website,
(2) smart app, (3) by clicking on the link in the welcome email at the
time of the issuance of Ejari.
Q: How soon can my electricity and water supplies be connected?
A: Your electricity and water supplies will be activated within
24 hours of security deposit and activation charge payment.
Q: What if the previous tenant has not applied for the final
bill and settled the final bill amount? Will I get Ejari and Dewa
A: No. All tenants moving out of apartments or office spaces
are required to apply for the final bill and settle the final bill
amount before a new tenant can apply for the Activation of Supply for
the existing premise.
Q: What documents should I submit to the Property Management
Company for Dewa registration (Move-in)?
A: The following is mandatory to be submitted to the Management
Company for Dewa registration (Move in);
1. Emirates ID
2. Mobile Number
3. Email ID
4. PO Box and Emirates
Q: What are the requirements for Ejari registration?
Tenant's Passport and Residence Visa
The tenant's Emirates ID
A copy of the passport of the landlord
Copy of Title Deeds of the rented property
Dewa Premises Number (or copies of recent DEWA bills - for existing
For new tenants, DLD will have this as they are already linked with
Q: Why do I need to get an ejari?
A: Ejari registration helps provide protection to tenants,
landlords and management companies on the terms of each rental
contract. This also establishes clear payment terms to protect the
interests of all parties when advance rental payments are made.
Shifting houses within Dubai? No need to pay
fresh Dewa deposit
The Dubai Electricity and Water Authority (Dewa) has launched the
Transfer of Electricity and Water Service ('Move To' service), which
allows all residential, commercial and industrial customers to
transfer their current electricity and water accounts to their new
Customers can transfer their deposit and data, when moving from one
property to another, within Dubai, by submitting an Ejari contract,
without the need to submit any additional documents, or visit Dewa
The new service enables customers to deactivate electricity and water
services within the existing premises, and activate electricity and
water services for the new premises, through Dewa's smart application,
website, and customer happiness centres. An automatic transfer order
is created once an Ejari contract for the new premises is obtained
through any of the real estate companies or typing offices approved by
the Land Department.
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