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Smart Gate Facility in UAE Airports; Dubai, Abu Dhabi and Sharjah

Passengers at Dubai International Airport can pass passport control in seconds. Passengers can cross the gates smoothly and there will be no need to stand in queues to get the passport stamped. The smart gates ensure that each traveller will only spend seven to 10 seconds to pass through.

Equipped with the latest face-recognition software, the smart gates do away with the passengers’ personal encounters with passport control officers, clearing travellers with approved biometric, electronic passports or identification to walk straight to the baggage claim area after deplaning.

The ‘biometric border’ walkway takes a scan of people’s faces as they enter the airport and checks it against a digital passport using the face-recognition software.

“Travellers can walk through the smart gates by using their biometric passports, Emirates ID and smartphone after installing the UAE Wallet application.

The digital passport, created for the system, contains information from the electronic chip in physical passports, as well as additional details including fingerprints, iris scans and face-recognition data.

To pass through the gates, a passenger needs to scan his passport at the gate and look at the camera to scan his/her face.

In numbers
• 122 smart gates in all Dubai airports (as of 03/06/2018)
• 30 smart gates in Terminal 1
• 18 smart gates in Terminal 2
• 64 smart gates in Terminal 3
• 10 smart gates in Al Maktoum Airport

Regsiter once at the Smart Gates Registration Counter and start using the Smart Gates with convenience every time you depart or arrive at Dubai, Abu Dhabi, Sharjah airports.

How to use the Smart Gates for Departure?

• Place your passport photo page on the e-reader.

• Scan your boarding pass facing the barcode towards the e-reader.

• Enter the Smart Gate and stand on the designated area.

• Place your luggage next to you. Remove any spectacles/hatgs/caps.

• Look at the camera.

• Once you complete the procedures, the Smart Gate will automatically open and proceed with your journey.

How to use the Smart Gates for Arrival?

• Scan your passport's personal details' page; the 'Smart' gate will open.

• Enter the 'Smart' gate and stand on the marked footprints.

• Stand still and look at the camera. Do not move until the word 'ok' is displayed on the screen.

• Exit when the gate opens and proceed to baggage reclaim.


How can I get OK TO BOARD approval for travelling on Flight

Passengers from the Asian Subcontinent traveling with  photocopy of visa may require “OK to Board” approval in order to be accepted for travel on Emirates, Air India, Air India Express, Air Arabia, RAK Airways, Air Blue etc.

How to request for OK to Board:
Write PNR Number or E-Ticket number and your contact number on visa copy and mail/fax to the concerned Airline's office. You can call them to reconfirm the status after mail or fax the copy.

VISA DEPOSIT AT AIRPORT: If the passenger traveling to UAE on photocopy of Pink Colour Visa, the original copy should be submitted at the arriving terminal. Fees: Dh40 (Dubai) should be paid at airport. If the visa is white colour online (e-Visa), no need to submit original at the arrival port.

Visa delivery service available at DNATA counter at Immigration head office, Jafliya also. But you should submit before 2 days prior to passenger's arrival.

Fee at Abu Dhabi Airport: Dh35. Sharjah: Dh15

 If the passenger coming on visa copy, you should deposit the original at Airport prior to arrival. Visa deposit fee at Dubai Airport: Dh40 Visa deposit fee at

VERIFY YOUR VISA: Validity/Genuineness of all types of Visas issued from Dubai can be verified through this link.

You need an “OK to Board” approval if you:
• Are a citizen of India, Bangladesh, Pakistan or Sri Lanka, AND
• You are travelling from your country of citizenship (eg, Indian citizen departing on an Emirates flight from India)

• If you require an “OK to Board” approval you have two options
Option 1
If your travel is within 48 hours
Send Visa copy with Booking Ref. to FAX +9714-203 2990
or mail to: otb@emirates.com
Then contact Call Centre to verify OK to Board Message at Tel. 600 555 555

Option 2

If your travel is beyond 48 hours Click here and complete the form.
After opening the above link fill out the web form and attach a copy of your visa.
You will receive an email confirmation at least 24 hours prior to departure.
Emirates Service at Terminal-3 Dubai

Visa Delivery Counter at Terminal 3:
Arrival Area, 4th Exit > Go out > Turn Right- Visa Delivery DNATA counter is there near Ambulance Service.

You should deposit visa at least two hours prior to arrival of the passenger to avoid passenger's wait at the Airport.

Jet Airways Dubai Office: Near Clock Tower Al Ittihad Road, Deira, Dubai. Tel. +971 4 2032022, Fax: +971 4 2032053, Email: dubaigsa2@jetairways.com
• DNATA Travel Centre, Sheikh Zayed road, Dubai, Tel. +971 4 3166789

• Sharjah Office: Al Arooba Building, Al Arooba Street, Tel. +971 6 591 2164, Airport Tel. +971 6 5580002

SpiceJet Dubai Office: Sharaf Travel LLC, Sharaf Building, Khalid Bin Waleel Street, Bur Dubai, Tel. +9714-3965186. E-mail: salessupport.dxb@spicejet.com

SpiceJet Sharjah Office:
Sharaf Travel LLC, G-1, Al Raban Building, Al Orouba Street, Rolla, Tel. +9716-5505853

Air Arabia
Passengers coming from India, Pakistan & Bangladesh on Visit or New Employment/Residence Visa should have original visa in hand or original visa should be deposited at  Sharjah International Airport (Hala Service) and pay there Dh15 between 8am and 3pm. Visa should be deposited before 24 hours of flight departure. 
Air Arabia Contact Centre: Tel. +9716-558 0000 (Sharjah), 02-
6315888 (Abu Dhabi), 07-2221144 (Ras Al Khaimah), 09-2231991 (Fujairah), 03-7666630 (Al Ain), 02228395240 (Mumbai), 04842359601 (Cochi)

Air Arabia Check-in
facility is available at Cozmo Travels, Al Ghurar Centre, Dubai all days from 10am to 10pm. You can collect your Boarding Pass and drop off your Luggage till before 3 hours of departure. Bus Service available to Sharjah Airport. Tel. 600 52 44 44

FlyDubai Travel Shop
ENI Sapphire Tower, Office number 6, Al Ittihad road, Port Saeed, Deira, Dubai.
Tel. +971 600 544 445

Oman Air

City Office: Al Rais Shopping Centre, Mezanine Floor, Al Mankhool Road, Bur Dubai
Airport Office: Dubai International Airport, Departure Terminal 1, First Floor
Working Hours : City Office: 08:30 to 19:00
Airport Office: 24 Hrs. Click here for Oman Stopover Details

Nepal Airlines
Al Serkal Building, Room No 101 Airport Road, Dubai, Tel: (00971) 4 2959309, Fax: (00971) 4 2959319 Email: nac_dxb@nac.com.np

Sri Lankan Airlines
3rd Floor, Emirates Head Quarters Building, Al Maktoum Road, Al Riqqa, Deira, DubaiLandmark: Near Clock Tower, Dubai, Tel: +971 4 2940094

PIA (Pakistan International Airlines)

Dubai: Al Ahli Travel & Tourist Agency
Salahuddin Street, Near Salah Al Din Metro Station, Deira – Dubai
+971-(0)4-2231460 , +971-(0)50-6240437 ( 24 Hours )

Biman Bangladesh Airlines
Office # 1605, 16th Floor, Al Masraf Tower, Baniyas Road, Riggat Al Buteen, Deira, Dubai, Tel. 04 222 0366

Ariana Afghan Airlines
Dubai, +971-4-2955444 & +971-4-2955666
IndiGo Airlines:
Passengers travelling to Dubai are required to get their visas verified. After verification, the relevant office will insert an Ok to Board message in the PNR.

For Visas sponsored and issued in the UAE
In cases where the visa has been sponsored and issued in the UAE, the visa sponsor should approach the offices / agencies listed below to update the visa message along with one copy of the visa. This includes visas obtained from travel agents / tour operators in India who in turn have obtained the visas from sponsors in the UAE. The staff concerned will verify the authenticity of the visa and insert “OK to Board” message on PNR. A service charge of Dh15 will be levied to the sponsor/contact person at the time of verification of visa. Visa copy will be retained by the office / agency.

a. IndiGo Sales Office, Dubai

203, 2nd Floor, Single Business Tower (Near Business Bay Metro Station), Business Bay, Sheikh Zayed Road, P.O. Box: 487681, Dubai, U.A.E., Tel: 00971 4 3216900; Working hours: Saturday to Thursday, 9 am to 5.30 pm, Friday: Closed

b. Akbar Travels

Sajaa, Sharjah, 06 5310900
Saturday to Thursday: 11:30 am to 9 pm. Friday Closed

Rolla Square, Sharjah, 06 5630777, Saturday to Thursday: 8:30 am to 10:30 pm. Friday: 9.30 am to 11.30 am & 4 pm to 9.30 pm

National Paints, Sharjah, 06 5355255, Saturday to Thursday: 9 am to 10 pm. Friday: 9.30 am to 11.30 am & 4 pm to 9 pm

Al Nahda, Sharjah, 06 5255006, Saturday to Thursday: 9 am to 10:30 pm. Friday: 4.30 pm to 9.30 pm

Al Qassimia, Sharjah
, 06 5386717, Saturday to Thursday: 9 am to 9:30 pm. Friday: 4.30 pm to 9.30 pm

Karama Road, Ajman
, 06 7428777, Saturday to Thursday: 9 am to 10 pm. Friday: 4.30 pm to 10 pm

Dubai Internet City, Dubai, 04 4377566
Sunday to Thursday: 9 am to 6 pm. Friday & Saturday Closed

Behind Astoria Hotel, Bur Dubai, 04 3935999
Saturday to Thursday: 9 am to 9 pm. Friday: 10 am to 12 pm & 4 pm to 9 pm

Al Quoz, Dubai, 04 3397208, Saturday to Thursday: 9:30 am to 2 pm & 5 pm to 9:30 pm. Friday: 10 am to 12 pm & 4 pm to 9 pm

Near Day To Day, Karama, Dubai, 04 3969822, Saturday to Thursday: 9 am to 10:30 pm. Friday: 9.30 am to 12 pm & 4.30 pm to 10.30 pm

 Ras Al Khaimah, Al Muntasir, Al Nakheel, 07 2283786, Saturday to Thursday: 9 am to 9 pm. Friday: 9 am to 12 pm & 4.30 pm to 9 pm

Al Jazira Al Hamra, Ras Al Khaimahm 07 2447833, Saturday to Thursday: 9 am to 9 pm. Friday: 5 pm to 9 pm

Behind Hamadan Centre, Abu Dhabi, 02 6330900, Saturday to Thursday: 9 am to 1:30 pm & 2:30 pm to 9 pm. Friday: 4.30 pm to 9 pm

Liwa Street, Abu Dhabi, 02 6339099, Saturday to Thursday: 8:30 am to 8:30 pm. Friday Closed

Bank Street, Musaffah, Abu Dhabi, 02 5558480, Saturday to Thursday: 9 am to 9 pm. Friday: 4.30 pm to 9 pm

Al Souk Area No 234, Al Ain, 03 7640698, Saturday to Thursday: 9 am to 10 pm. Friday: 9 am to 12 pm & 5 pm to 9 pm

c. Deira Travel & Tourist Agency

Sabka Road, Deira, Dubai, 04 2250 777, Saturday to Thursday: 9 am to 9 pm. Friday: 5 pm to 9 pm

Grand Shopping Mall, Al Qouz, Dubai, 04 3389 777M Saturday to Thursday: 9 am to 9 pm. Friday: 5 pm to 9 pm

Near Pyramid Building, Karama, Dubai, 04 3970 970, Saturday to Thursday: 9 am to 9 pm. Friday: 5 pm to 9 pm

Near Bus Station, Satwa, Dubai, 04 344 5456, Saturday to Thursday: 9 am to 9 pm. Friday: 5 pm to 9 pm

Behind Abuhail Center, Abuhail, Dubai, 04 268 4455, Saturday to Thursday: 9 am to 9 pm. Friday: Closed

Ramla Hypermarket, DIP, Dubaim 04 8855 855m Saturday to Thursday: 9 am to 9 pm. Friday: 5 pm to 9 pm

Westzone Mall, Alkhail Gate, Dubai, 04 277 1120, Saturday to Thursday: 9 am to 9 pm. Friday: 5 pm to 9 pm

Day to Day Building, Ajman, 06 7452 777, Saturday to Thursday: 9 am to 9 pm. Friday: 5 pm to 9 pm

New Industrial Area, Ajman, 06 748 0055, Saturday to Thursday: 9 am to 9 pm. Friday: 5 pm to 9 pm

Opp. Al Nahda Park, Al Nahda, Sharjah, 06 537 3377, Saturday to Thursday: 9 am to 9 pm. Friday: 5 pm to 9 pm

Swiss-Bell Hotel Building, Sharjah, 06 563 7878, Saturday to Thursday: 9 am to 9 pm. Friday: 5 pm to 9 pm

Madinath Zayed Area, Abu Dhabi, 02 627 8888, Saturday to Thursday: 9 am to 9 pm. Friday: 5 pm to 9 pm
Documents Required: Visa copy and Ticket copy.
After-office Hours: In case of any clarification or after-office hours support for immediate travel, contact the IndiGo Call Center at +91 9910 38 38 38.
Air Blue Dubai Office: Shop# 5, Ground Floor, Dubai Shopping Centre, (Behind Deira City Centre), Port Saeed Road, Deira, Dubai Tel: +971 4 294-4646
Timing: 8:30AM-10:00PM

Shaheen Air Dubai Office: Al Makhtoom Street, Near Clock Tower, Dubai, Tel. :+9714- 295 7373, Airport Operations Office: Dubai International Airport Terminal I, Dubai, Phone:+9714-216 1866

Air India Dubai Office: Arabian Travel Agency Ltd, Salahudheen Road, Near Salah Al Din Metro Station, Opposite Royal Falcon Hotel, Deira, Dubai, Tel: +971 4 221 6789.OK to Board updating charge: Dh15 for each visa.
Office Timing: 9am to 5pm, Friday: 9am to 11am - 4pm to 6pm

Air India Express
All passenger travelling to UAE and Sultanate of Oman need to have their VISA on ARRIVAL message updated from Air India / Air India Express office unless the original Visa is stamped in their passport. If the passenger only has a photocopy or faxed copy of the Visa, OK to Board approval is mandatory.
How to Start:
Book an online ticket and you will get Confirmation Number. Write that number on the visa copy and submit at Air India Express office for OK to Board clearance.
Air India Express Dubai Office
: Arabian Travel Agency Ltd, Salahudheen Road, Near Salah Al Din Metro Station, Opposite Royal Falcon Hotel, Deira, Dubai, Tel: +971 4 221 6789.OK to Board updating charge: Dh15 for each visa.

Air India Express Oman Office
: B/H.Bank of Baroda, New CBD, Ruwi, Ruwi Oman,
Tel No : 24818666 / 24818488, Fax No : 24818588

Air India Express Chennai Office: 19 Rukmini Lakshmipathi Salai (Marshalls Road), Near Ethiraj College for Women), Egmore-Chennai, Tel: 044 2345 3375

Abu Dhabi: Reservation 009712-6322300  Airport 02-5757033

AL-Ain:  Reservation 009713-7557696  Airport 009713-7855001

Bahrain: Reservation 00973-17220787, 17220788, 17220789, Airport 17321284

Colombo: Reservation +94 11 2168082, 83, 81, Airport +94 77 3033152

Reservation 00966-3-8822478, Airport 00966-3-8837919

Delhi: Reservation 011-24658203 011-24658204, Airport 011-49637533

Toll Free from Landline: 0471-1412

Reservation 0495-2760710, 2760715. 2766669

Reservation 0483-2738645, 2738646,
Timing: Monday to Friday 9:30am to 1pm, 2pm to 5pm , Saturday: 9:30am to 1pm

For more City Contact Numbers Click here

Dubai Stopover with Emirates and Abu Dhabi Stopover with Etihad Airways
You can get 96 hour stopover in Dubai and Abu Dhabi with hotel booking when you fly via UAE.
You must hold a confirmed and paid-for Emirates flight to Dubai in order to book a Dubai Stopover. A Dubai Stopover booking can be made at Emirates’ sales outlets or call centres or through your travel agent.

Etihad Call Centre: 800 2324 (within the UAE)
                               00971 2 5990700 (outside the UAE)

New Baggage rules at Dubai Airport effective on 08/03/2017

Here are a few tips to ensure a smooth check-in:

1. Use a bag that has at least one flat surface.

2. Do not use irregularly shaped suitcases.

3. Don’t tie thick plastic ropes around your luggage. If you must, secure it with a tape.

4. Make sure your baggage is not larger than 90 centimetres long, 75 centimetres high and 60 centimetres wide

5. Adhere to the weight limit specified by your carrier.

6. Remember the old rule: Liquids that you put in your hand luggage should not exceed 100ml per container, which must be placed in a clear, resealable plastic bag.

Click here to check Flight Arrival / Departure status. Live Tracker also available.

Abu Dhabi Airport Flight Arrival / Departure status

Sharjah Airport Flight Arrival / Departure status

Ticket Printing-Emirates Airlines

Ticket Printing-Shaheen Air

Jet Airways PNR Status

Any changes in rules? Please mail us to visaprocess.ae@gmail.com to improve the content which will be helpful for others.
Related Pages
Airport Code
Ticket Printing-Emirates Airlines
Ticket Printing-Shaheen Air
Jet Airways PNR Status

Additional booklet
Address Change
Affidavit to apply passport for children in India
Affidavit to Sponsor Dependants
Change of Name
Change of Address
Change of spouse in Passport
Correction of Date of Birth
Date of Birth Correction
Death Certificate Attestation
Death related documents required to repatriate body to India or to cremate in Dubai.
Documents required for bringing Servant
Emergency Certificate
Employment contract for unskilled labour sponsored by a company
FAQs Passport Rules
FAQs Consulate Procedures
Housemaid 'No Relationship' Affidavit
Indian Driving License attestation
Loss of Passport
Maid Visa
Sponsored by an Expatriate
Marriage Attestation from Consulate
Marriage Solemnization at Indian Consulate
Minority Certificate from Kerala Government
Name Change
Newborn baby's Passport
NRI Certificate
No Relation Certificate for Sponsoring Maid
Out pass
Passport for newborn baby
Passport in lieu of lost
Passport Damage
Passport in Maiden name
Passport in Married name
Passport Renewal
Passport Validity extension
Photo Change
Police Clearance Certificate (PCC)
Power of Attorney
Protector of Emigrants
Refund of Security Deposit - Housemaid
Salary Certificate Attestation
Servant Visa-new
Servant Visa Renewal
Sponsorship Declaration
Spouse name Endorsement
Surrender of Indian Passport
Tatkal Service
TC Attestation
Tourist Visa on Arrival in India
Undertaking for Studies
Validity extension
Visa on Arrival in India
Visit Affidavit for Family Member
Wages of Indian Workers
Will Attestation
Tags: What is OK to Board message? What is visa message for OK to Board? How can I get OK to Board approval for Air India Express? How can I arrange OK to Board message for Air India? Is it necessary to get OK to Board to fly from India to Dubai? I don't have original visit visa with me and I am flying on visa copy, do I need OK to Board message? Where is Air India Express office in Dubai? Where is Air India office in Dubai? Do I need OK to Board if I am flying with e-Visa? How can I get OK to Board on Emirates? Can I request OK to Board on Emirates through online? How can I deposit visa at Dubai Airport? How much is the fee for visa deposit at Dubai Airport? How much is the fee for visa deposit at Abu Dhabi Airport? Do I need to deposit e-Visa at Airport?


UAE Employment Visa related service at Thiruvananthapuram. Our package includes: pick from your arrival point (Railway/Bus Stand), Accommodation, Medical (if required), Medical Certificate Attestation using our Credit Card without you standing in the queue, necessary guidance and drop at your travel point.

Maid Visa related Service: After completion of e-Migrate procedures at Indian Consulate/Embassy in UAE, we can arrange remaining procedures for Emigration clearance.
Explore International, Call +91-95 390 51 386, +91-894 33 28 266


Family Visa-Dubai

Visa on Arrival-UAE


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First Gate Business Service, Office No.2, Al Shamsi Building, Near Zulekha Hospital, Opp. Al Madeena Supermarket, AL NAHDA-2, Qusais, Dubai, United Arab Emirates Tel.+9714-239 1302, 04-252 22 22, 04-265 8373, 04-258 6727 Email: visaprocess.ae@gmail.com