How to Disconnect DEWA supply and Refund Deposit through online?


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You can apply for DEWA supply disconnection and deposit refund through DEWA App and website www.dewa.gov.ae

You can create account using UAE Pass/Dubai ID.

Request for Refund Steps:

Online Procedure

Step 1: Log in with User Id and password.

Step 2: Select the contract account.

Step 3: Select refund option

Step 4: Enter required information

Step 5: Submit request

You will receive an SMS & Email with notification number.

Customer Happiness Counter Procedures

Step 1: Notify DEWA:

Notify through email/fax or personal visit at Customer Happiness Centre following details i.e.

Customer Account Number.

UAE Mobile Number.

Emirates ID.

In case of Companies: Authorization Letter from company duly stamped and signed.

Step 2 : You will receive SMS/ Email with notification number.

Step 3: Refund will be processed via Cheque (cheque will be delivered by courier company).

Fees:
Refund through Western Union = AED 18.37 or 1 % of total refund amount ( whichever is higher)

Refund through IBAN = No fee

Refund through cheques = AED 20

VAT will be charged as applicable

Login / Registration: Required for online requests.

Not required for requests made through Customer Happiness Centers.

In case of an Electricity / Water Technical incident, please use Smart Response or call on 991 round the clock.
DEWA Whatsapp Support: +971-4-601-9999
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For Collection & Delivery Service; call 04-239 1302, 055 273 2295,
055-345 7829
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