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If you are working for long hours without being paid overtime or if
your employer has unfairly demoted you, you can raise your grievance
with the Ministry of Human Resources and Emiratisation (MOHRE).
How can I file a labour complaint?
1. Call the Ministry's hotline on 800 60.
2. Download the MOHRE app and file a labour complaint
3. Visit
www.mohre.gov.ae and select the
option for filing a labour complaint.
You would need to create an account if you are choosing the second and
third option. You would need your passport details and work permit
(labour card) number to do so.
Once you file a complaint, you will receive a call within 72 working
hours from a legal advisor with the Twa-fouq centre, who will try to
initially find an amicable solution to the issue.
There is no fee charged from an employee for this process.
What is Twa-fouq?
Twa-fouq centres are service centres licensed by MOHRE and receive
labour complaints submitted by an employer or an employee.
The centre investigates the complaints and provides recommendations to
MOHRE for approval and to take a decision on the dispute resolution or
refers the case to the judiciary.
It also provides legal advice and replies to inquiries related to work
relations.
Procedure for filing labour complaint
Based on Article 6 of the UAE Labour Law, this is how the Ministry
handles labour complaints:
+ Applications of labour disputes must be made to the Ministry of
Human Resources and Emiratisation.
+ The Twa-fouq department concerned will call the two parties to the
dispute and take action it deems necessary to settle the dispute
amicably. At this stage, the parties are not obliged to accept the
settlement.
+ If an amicable settlement is not reached, the department must,
within two weeks from the date of receiving the request, forward the
dispute to the Labour Court concerned.
+ The referred case must be accompanied with a memo giving a summary
of the dispute, evidence of both parties and the comments of the
labour department concerned.
+ The competent court will, within three days from the date of
receiving the request, fix a hearing for the claim and notify the two
parties.
+ The court may request a representative from the department of labour
to appear and explain the contents of the memo submitted by it. The
court will then issue its judgement on the matter.
What are the court fees for filing a Labour case?
Fees to be paid by the employee:
For claims up to Dh100,000, the employee does not need to pay
the court fees.
For claims over Dh100,000, the employee needs to pay five per
cent from the claim amount, with a maximum fee of Dh20,000.
MOHRE Helpline:
800 60
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Tags: How can I register a labour complaint Dubai? Where should
I approach to file a complaint against my employer? |
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