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If you want to complain about a delay in salary payment, you can raise
your issues with the Ministry of Human Resources and Emiratisation (MOHRE).
'My Salary' allows UAE-based employees to register a complaint
anonymously in case they have not been paid on time by their
employers.
Login My Salary Page or access on
MOHRE App
Step 1:
Register as an Employee. To register with MOHRE, you need to provide
the following details:
Passport No.
Nationality
Birth Date
Then, select a username and set a password
Provide your e-mail address and mobile number.
You then need to set two secret questions and agree to the terms and
conditions.
Confirm your e-mail address and mobile number.
You will then receive an OTP.
Once you enter the OTP, a confirmation e-mail will be sent on your
registered e-mail address with a verification link.
Step 2: Click on 'Services for Employees' and select 'My Salary'.
Once you log back in to the website or App, you can then select 'My
Salary' service from your dashboard.
Step 3: Provide details of delay in payment
When you select the service, you will be able to see the details MOHRE
has on record for you as an employee.
This includes, your company name, your passport details and work
permit number.
You can then provide details of the salary complaint, like the amount
of time since you have not received your salary, if you have not been
given your due overtime payment or have any other salary related
issues.
Once you submit the complaint, the ministry will address the complaint
and investigate it with concerned establishment.
Is the complaint anonymous?
The Ministry assured employees that the service offered complete
anonymity to the complainant.
How long does it take to process the
complaint?
The processing time for the service is five working days.
MOHRE
Helpline: 800 60
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